For the purposes of these terms, “own items” refers to any item supplied by a customer for embroidery that has not been purchased through Centreline Embroidery.

Centreline Embroidery takes pride in our work and our commitment to customer satisfaction. However, embroidery is a mechanical process, and there is a small chance of damage occurring to items being embroidered. We accept customer-supplied items on the understanding that:

• Centreline Embroidery is not liable for replacing or repairing customer-supplied items that are damaged during the embroidery process.

• Centreline Embroidery reserves the right to refuse items we deem unsuitable for embroidery.

• Customers are responsible for ensuring their items are clean and free from defects or flaws before delivery or drop-off.

• Embroidery can be an imperfect process. Stitching may cause certain materials to pucker, bow or wrinkle. Requests for embroidery to be removed, redone or refunded will be considered at Centreline Embroidery’s sole discretion.

• Centreline Embroidery reserves the right to refuse service to anyone for any reason at any time.

• There are no returns or refunds on custom products.

• Prices may change without notice.

• Full payment is required on all custom orders before products are ordered or embroidery begins.

• Personal information provided to Centreline Embroidery will not be sold or used for unrelated purposes. By supplying names or other personal details for customization, you give us permission to reproduce those details on your requested items.

• By placing an order, you consent to Centreline Embroidery taking and using photographs of your finished items to showcase our work, including on our website and social media.

Thank you for choosing Centreline Embroidery. We look forward to helping you create something uniquely yours.