Please note: For the purposes of these terms, "own items" refers to any item intended for embroidery which is the property of a third party. Centreline Embroidery takes great pride in our commitment to customer satisfaction, however, embroidery is a mechanical process and there is a small chance of damage occurring to items being embroidered, although such occurrences are very rare. As a result, we can only accept own items for embroidery on the understanding that:

• Centreline Embroidery is not liable for replacing or repairing any own items supplied by the client that are damaged during the embroidery process.

• Centreline Embroidery reserves the right to refuse own items that we deem to be unsuitable for the embroidery process.

• The client is responsible for ensuring their own items are free from any defects or flaws and are in clean condition prior to delivery/drop off.

• Embroidery can be an imperfect process and in rare cases the impact of thread being embroidered from our machines can cause certain materials to pucker, bow, or wrinkle. Any requests for embroidery to be removed, re-done, or refunded will be decided on at Centreline Embroidery's sole discretion.

• Centreline Embroidery reserves the right to refuse service to anyone for any reason at any time. 

• There are no returns or refunds on custom products.

• Prices can change without notice.

• 50% deposit is required on all custom orders. Final amount is payable upon receipt of final invoice, before pickup.

• We take your privacy seriously. You have our assurance that any personal information you provide to us will not be sold or used for any other purpose. Your trust is important to us, and we are committed to keeping your information safe and secure. With this you do give us permission to take and embroider whatever personal information you provide to us for that sole purpose.

• You provide consent to Centreline Embroidery to take and use photos of your finished items